Privacy Policy

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At Tires N Rims, protecting your personal information is important to us. To sell tires online and ship them to customers, we must collect and use certain personal information. This Privacy Policy explains:

• the types of information we may collect from you or that you may provide when you visit our website, contact us, or purchase tires from us (the “Site”); and 
• how we collect, use, disclose, retain, and protect your personal information in connection with our online tire sales and shipping services (the “Services”).
   

This Privacy Policy applies to our Site and Services offered by Tires N Rims from Surrey, British Columbia, Canada.

Tires N Rims is accountable for the personal information in our custody or under our control. We will manage and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy requirements.

Our privacy commitment includes:

• maintaining reasonable accuracy of personal information we hold; 
• keeping personal information confidential and secure; and 
• allowing individuals to request access to, and correction of, their personal information.
   

“Personal information” means information about an identifiable individual. It does not include business contact information used solely to contact you in your business role (where applicable).

By using our Site, contacting us, or purchasing products, you acknowledge that we may collect, use, and disclose your personal information as described in this Privacy Policy.

We generally collect, use, and disclose personal information with your consent, except where permitted or required by law.

How consent is provided: Consent may be express (e.g., checking a box) or implied (e.g., you provide shipping information to receive your order).

Withdrawing consent: You may withdraw consent by contacting us (see “Questions and Complaints”). Withdrawal may affect our ability to provide Services—for example, we may not be able to ship an order without a shipping address. In some cases, we must retain certain information for legal or accounting purposes even if consent is withdrawn.

Where permitted or required by law, we may handle personal information without consent, including for:

• fraud prevention and security incidents;
• collecting a debt owed to us;
• obtaining legal advice; or
• complying with lawful requests from authorities.
   

We may collect personal information when you place an order, contact us, request support, or subscribe to marketing communications, including:

Contact and shipping details

• name 
• email address
• phone number
• billing address
• shipping address
   

Order details

• products purchased, quantities, and pricing
• order number, order status, and communications about the order
• delivery and tracking details
• return/refund information (if applicable)
   

Payment information

• Payments are processed by third-party payment processors. We may receive limited payment-related details (such as confirmation of payment and transaction identifiers). We do not intentionally store full payment card numbers on our systems.
   

Communications

• If you email or message us, we may keep records of those communications, which may include personal information you provide.
   

When you browse the Site, we may automatically collect:

Device and technical information

• IP address 
• browser type and settings
• device type and operating system
• approximate location (e.g., city/region inferred from IP)
• referring/exit pages and timestamps
   

Usage information

• pages viewed, clicks, time spent, and general interaction with the Site
• shopping cart activity (e.g., items added/removed)
• site errors and performance data
   

Cookies and similar technologies

• We may use cookies, pixels, and related technologies to enable Site functionality, analytics, and advertising (see Section 5).
   

We may receive information from:

• shipping carriers (delivery status, address verification, tracking updates); and
• payment processors (payment confirmation and fraud/risk signals).
   

We use personal information for purposes such as:

• processing and fulfilling online orders 
• shipping products and providing tracking updates
• customer support, returns, and refunds
• verifying identity and preventing fraud
• communicating about your purchases and our Services
• improving our Site, inventory offerings, and customer experience
• sending marketing messages (only where you have consented or where permitted by law)
• meeting legal, tax, and accounting requirements
• enforcing our terms, collecting amounts owed, and protecting our rights
   

We only use personal information for the purposes it was collected for (or a consistent purpose), unless we obtain your consent or are permitted/required by law.

We use cookies and similar technologies to:

• keep the Site functioning properly (for example, remembering your cart); 
• understand how visitors use the Site; and 
• support advertising and marketing campaigns.
   

We may use third-party analytics tools (such as Google Analytics) to help us understand Site traffic and usage trends. These tools may use cookies and similar technology.

You can manage cookies through your browser settings. If you disable cookies, some features of the Site may not work correctly.

We do not sell your personal information.

We may disclose personal information to third parties when necessary to operate our business and provide Services, including:

Service providers

• payment processors
• shipping carriers and logistics providers
• website hosting and e-commerce platform providers
• email/communications providers
• analytics and advertising providers
• fraud prevention and security providers
   

These service providers are only given the information necessary to perform their services and are expected to maintain appropriate safeguards.

Legal and law enforcement
We may disclose personal information where required or permitted by law, such as to comply with a court order, respond to lawful requests, investigate fraud, or protect safety and rights.

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission over the internet is completely secure. You use the Site at your own risk.

Some of our service providers may store or process personal information outside of Canada. If personal information is processed outside Canada, it may be subject to the laws of that jurisdiction and accessible to law enforcement and national security authorities in accordance with those laws.

You can contact us for more information about our service providers and cross-border processing (see Section 12).

You may request access to the personal information we hold about you and request corrections if it is inaccurate. Requests must be made in writing and include enough detail for us to identify your information. We will respond within a reasonable timeframe and as required by applicable law. In certain cases, access may be limited where permitted by law (for example, where it would reveal personal information of another person or is subject to legal privilege).

If you provide your email address or phone number and consent (expressly or as permitted by law), we may send you electronic messages about our products, offers, or updates.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, and to meet legal, tax, accounting, and operational requirements. Where appropriate, we may anonymize or de-identify information so it can no longer be associated with you.

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact:

Privacy Contact – Tires N Rims
Email: [Info@TiresNRims.ca]
Phone: [604-362-0145]

If we cannot resolve your concern, you may contact the relevant privacy regulator:

Office of the Privacy Commissioner of Canada (OPC)
and/or
Office of the Information and Privacy Commissioner for British Columbia (OIPC BC)

We may update this Privacy Policy from time to time. Any changes will be posted on our Site with an updated “Effective Date.” The version in effect at the time governs our collection, use, disclosure, and retention of your personal information.